Terms & conditions of sale

​At Signé Fanny, we are committed to offering our clients a smooth, refined, and secure shopping experience. The terms outlined below are designed with transparency and clarity to foster lasting trust. Should you have any questions, please contact us at signefanny@hotmail.fr.

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1. Nature of the Products

All items offered on www.signefanny.com are handcrafted, unique, or custom-made creations.
Each piece—jewelry or clothing—is created individually by hand. As such, slight variations may exist between the product photos and subsequent reproductions.

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2. Custom Orders

Bespoke pieces can be created upon request.
To submit a personalized request, please email a detailed message to signefanny@hotmail.fr.
A deposit amounting to 50% of the total price will be required before the production begins.

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3. Jewelry Care

Signé Fanny jewelry is delicate and artisanal. To maintain its beauty over time:

• Avoid water (showers, sea, pools), perfumes, and cosmetic products

• Do not sleep with the jewelry on or wear it during physical activity

• Store away from humidity

Our jewelry is made with natural raw stones and handcrafted settings. These materials are fragile and may break upon impact.
Signé Fanny declines any responsibility in the event of damage caused by improper care or misuse.

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4. Shipping

Orders are shipped via La Poste with tracking, within 2 to 5 business days for mainland France.
Tracking can be accessed through www.coliposte.net.

Delivery times are indicative and do not constitute a contractual obligation. Signé Fanny cannot be held liable for delays caused by postal services or force majeure events.

We guarantee delivery within 30 days of the order confirmation, in accordance with Article L.216-1 of the French Consumer Code.

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5. Returns & Warranty

All creations are final sale — no exchanges, returns, or refunds.
However, a 24-hour commercial warranty applies upon receipt of your order in the event of a major manufacturing defect or size issue (bracelet only).

Claims must be submitted by registered mail with return receipt, including supporting photographs and proof of purchase.

The warranty excludes items that have been modified, damaged, or repaired by the client, or used improperly. We are not responsible for damage occurring during return shipment.

Post-warranty repairs (bracelets only):

We offer repair services at the following rates:

• Full clasp replacement: €15 incl. VAT

• One side of clasp: €8 incl. VAT

• Simple repair (broken elastic, missing beads, etc.): €10 incl. VAT

• €5 shipping fee

Please send your request by registered mail, along with payment by check made out to Signé Fanny, to:

Signé Fanny
27 boulevard Raymond Poincaré
35700 Rennes
France

 

6. Intellectual Property

All content on www.signefanny.com (products, visuals, text, technology) is protected by intellectual property rights and is the exclusive property of Signé Fanny.

Any hyperlink to the site must be authorized in advance. Techniques such as framing, deep linking, or in-line linking are strictly prohibited.

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7. Pricing

Prices are listed in euros (€), including all taxes (TTC). The applicable VAT rate is that in effect on the date of the order.
Signé Fanny reserves the right to change prices at any time without prior notice.
Products remain the property of Signé Fanny until full payment has been received.

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8. Orders & Availability

By confirming your order, you fully accept these Terms and Conditions.
Offers are valid while stocks last. In case of unavailability, we will inform you by email as soon as possible.

 

9. Payment

Payments may be made by credit card (Visa, MasterCard), bank transfer, or PayPal only.

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10. Disputes

In the event of a dispute, the competent jurisdiction will be that of the registered office of Signé Fanny.
A 15-day mediation period must precede any legal proceedings, initiated by a registered letter clearly stating the subject of the complaint.

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11. Legal Notice & Data Protection

Ownership: This website is the property of Signé Fanny, a sole proprietorship registered under SIRET no. 44234450300028.
Head Office: 27 boulevard Raymond Poincaré, 35700 Rennes, France
Trademark: Signé Fanny, registered with INPI since 2002 and renewed in 2015.

In accordance with the French Data Protection Act of January 6, 1978, you have the right to access, modify, or delete your personal data.
To exercise this right, please contact us at: signefanny@hotmail.fr